FAQS

Order processing typically takes 1-3 business days. We offer several shipping options, and delivery times vary depending on the shipping options you choose. For more details, please refer to our Shipping&Delivery Policy.

Please send your order number or the information you need to change to nauranjewelry@gmail.com within 24 hours. We will do our best to accommodate your request. However, if the order has already shipped, we cannot cancel or modify it.

You can log in to your account and view your order status on the "Order" page. We will also send you an email with the latest status and tracking number once your order is shipped.

All Nauran Jewelry pieces are made from high-quality natural stones, pearls, shells, and precious metals to ensure durability and elegance. Each product page provides detailed material descriptions.

We recommend avoiding wearing your jewelry while bathing, swimming, or exercising. Keep it away from perfumes and skincare products. Use a soft cloth to clean your jewelry regularly and maintain its shine.

Currently, we do not offer personalized custom jewelry services. However, our designs are versatile and unique, suitable for a variety of occasions.

We accept major credit cards and PayPal. All transactions are securely processed, ensuring your payment information is safe. Other payment methods are being upgraded.

We take security seriously. We do not process your payment information directly. All available payment methods are widely used globally and are secure. Once you enter your personal and credit card information, your online purchase will be processed via a secure server. Your data is encrypted to ensure protection during the transaction.