Return   &   Exchange

At Nauran Jewelry, customer satisfaction is our top priority. While we do not accept returns or exchanges for personal preference, we are committed to ensuring that every product meets our high-quality standards.




In the rare instance that you receive a product with a defect, we kindly ask that you notify us within 5 business days after receiving your order. To assist with your request, please provide an unboxing video as proof of the issue. Based on the nature of the defect, we will provide related solutions, such as offering an e-gift card or sending a replacement product with packing videos.





We appreciate your understanding and cooperation in adhering to these guidelines. We are committed to resolving any issues with efficiency and fairness.